Privacy Policy

Introduction

This Privacy Policy describes the practices of La Cour du Tonnelier (“we”, “our” or “the Company”) regarding information collected from users who access our website at www.courdutonnelier.fr (“Site”) or who share personal information with us (collectively: “Users”).

The authority responsible under data protection laws, in particular the General Data Protection Regulation (GDPR): VEIT Jérôme, Manager.

User Rights You may request to:

Receive confirmation of the processing of personal information concerning you (or a notice of non-processing of your personal information, where applicable) and access your stored personal information, as well as additional information.
Receive a copy of the personal information you have voluntarily provided to us in a structured, commonly used, and machine-readable format.
Request the rectification of your personal information that we store.
Request the deletion of your personal information.
Object to the processing of your personal information.
Request that we limit the processing of your personal information.
Lodge a complaint with a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights or receive further information, please contact our data protection officer using the information provided below:

Contact form on our website www.courdutonnelier.fr
Satisfaction survey available upon arrival in your room
Email the hotel at service@courdutonnelier.fr
Post to the hotel at 84A Grand’rue, 67330 Bouxwiller
Direct contact with one of the previously named service providers

Retention We will retain your personal information for as long as necessary to provide our services, and if required, to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose of its collection, taking into account applicable requirements and the need to destroy obsolete and unused information as soon as possible. In accordance with applicable laws and regulations, we will maintain records containing customer personal information, account opening documents, communications, and any other required information.

We may correct, supplement, or delete incomplete or inaccurate information at any time, at our sole discretion.

Reasons for Data Collection The processing of your personal information (i.e. any information that could potentially allow your identification by reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations to you and to provide our services, protect our legitimate interests, and comply with the regulatory obligations (legal and financial) to which we are subject. The personal information that La Cour du Tonnelier may process concerning you results from your approach with a view to making a reservation at our hotel or restaurant, or to receiving documentation from us.

When you use the Site, you agree to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to read the Privacy Policy carefully and to use it to make informed decisions.

What Information Do We Collect? We collect two types of data and information about our Users.

The first type includes non-identified and non-identifiable information relating to one or more Users, which may be made available to us or collected as a result of their use of the Site (“Non-Personal Information”). We do not know the identity of the Users from whom this non-personal information was collected. Non-personal information that is collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language settings, access times, etc.) in order to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type includes Personal Information, i.e. individually identifying information that identifies an individual or that may, by reasonable means, allow an individual to be identified. This information includes:

Device information: we collect Personal Information about your device including geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information relating to your activity on the Site.
First and last name
Email address
Phone number
Postal address
Your opinion of our services
Payment information
Any special requests you may send us
Photos or videos of yourself that you wish to share
Your access to our premises

How Do We Receive Information About You? Your Personal Information is collected in several ways:

When you voluntarily provide your personal data by registering on our Site
When you use or access our Site in connection with your use of our services
From third-party providers, services, and public registers (e.g. traffic analysis providers)

How Is This Information Used? With Whom Do We Share It? We do not rent, sell, or share User information with third parties, except as described in this Privacy Policy.

We may use the information for the following purposes:

Sending documentation about our hotel
Sending satisfaction surveys
Processing your payments
Processing statistics
Improving our monitoring and customer service
Accounting and management of our establishment

In addition to the various uses mentioned above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

In addition to the reasons mentioned in this Privacy Policy, we may share Personal Information with trusted third-party providers (who may be subject to different jurisdictions around the world) for the following purposes:

CUSTOMER ALLIANCE: (Ullsteinstrasse 118, D-12109 Berlin) for the purpose of collecting satisfaction surveys
AVAILPRO EDGE: (14-16 bd Poissonière, 75009 Paris – SIREN 435318985) for the reservation service

We may also disclose information if we believe in good faith that such disclosure is useful or reasonably necessary to: (i) comply with applicable law, regulation, judicial process, or a government request; (ii) enforce our policies (including our privacy policy), including investigations into potential violations thereof; (iii) investigate, detect, prevent, or take action against suspected fraud or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property, or safety of our company, our users, yourself, or any third party; or (vi) for the purpose of cooperating with law enforcement, and/or where we deem it necessary to exercise intellectual property or other legal rights.

Cookies We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A “cookie” is a small piece of information that a website assigns to your device when you visit the site. Cookies are very useful and may serve various purposes, including enabling you to navigate efficiently from page to page, allowing certain features to be activated automatically, remembering your preferences, and enabling you to interact with our Services more quickly and easily. Cookies are also used to ensure that the advertisements you see match your interests and are personalised accordingly, as well as to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a. Session cookies, which are stored only temporarily during your browsing session to allow normal system use, and are deleted from your device when you close your browser.

b. Persistent cookies, which are only read by the Site, are saved on your computer for a set period of time, and are not deleted when the browser is closed. These cookies are used when we need to recognise you on repeat visits, for example to allow us to retain your preferences for your next login.

c. Third-party cookies, which are placed by other online services that manage content on the page you are viewing, for example by third-party analytics companies that monitor and analyse our web traffic.

Cookies do not contain any information that personally identifies you, but we may link the Personal Information we store about you to information stored and obtained through cookies. You can delete cookies by following the instructions in your device preferences. Please be aware, however, that if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

We use a tool based on Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how frequently users access the Site, which pages they view, at what times, etc. The tool does not collect any personal information, and is used solely by the host and operator of our Site for the purpose of improving its Site and services.

Use of Script Libraries (Google Fonts) In order to present our content attractively and with good graphical quality across all browsers, we use script and font libraries such as Google Fonts (https://www.google.com/webfonts) on this website. Google Fonts are transferred to your browser cache to avoid multiple downloads. If your browser does not support Google Fonts or blocks access to them, content will be displayed using the default font.

Any request to a script or font library automatically triggers a connection with the operator of that library. While it is theoretically possible that library operators may collect data, the existence of this practice and, where applicable, the purposes pursued, have not yet been established.

If you wish to view the privacy policy of the Google library operator, please visit: https://www.google.com/policies/privacy.

Collection of Information by Third Parties Our policy covers only the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties or websites on the Internet, different rules may apply to its use or disclosure. We therefore encourage you to read the terms of use and privacy policy of each third party to whom you voluntarily disclose your information.

This Privacy Policy does not apply to the practices of companies we do not own or control, nor to individuals we do not employ or manage, including any third party to whom we may disclose your information as set out in this Privacy Policy.

How Do We Protect Your Information? We attach great importance to implementing and maintaining the security of the Site and your information. We aim to always store your personal data in the safest and most secure manner possible. To this end, we deploy multiple technologies to prevent, as far as possible, any alteration or loss of your data or any unauthorised access to it. Although we implement reasonable measures to protect information, we cannot be held responsible for the actions of individuals who gain unauthorised access to or misuse our Site, and we offer no express, implied, or other guarantee against such access.

Transfer of Data Outside the EEA Please note that some data recipients may be located outside the European Economic Area (EEA). In such cases, we will transfer your data to those countries only as approved by the European Commission as providing an adequate level of data protection, or we will establish legal agreements ensuring an adequate level of data protection.

Advertising We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses information about your use of the Services to deliver advertisements targeted to you (for example, by placing third-party cookies on your web browser).

You may opt out of many third-party advertising networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information from NAI and DAA members about this practice and your choices regarding the use of this information by these companies, including how to opt out of third-party advertising networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing We may use your Personal Information, including your name, email address, phone number, etc., ourselves or through subcontractors, to provide you with promotional content regarding services that we believe may interest you.

Out of respect for your right to privacy, we include in this promotional content the means to opt out of receiving further promotional offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.

Please note that even if you unsubscribe from receiving marketing emails from us, we may send you other types of important communications by email without giving you the option to unsubscribe. These may include customer service messages or administrative notifications.

Business Transaction We may share information in the event of a business transaction (e.g. the sale of a significant part of our business, a merger, consolidation, or asset sale). In the cases mentioned above, the recipient or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors We understand the importance of protecting the personal information of children, particularly in an online environment. The Site has not been designed for use by children. Under no circumstances do we permit the use of our services by minors without the prior consent or authorisation of a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent becomes aware that their child has provided us with Personal Information without their consent (or if a guardian becomes aware that a child in their care has provided us with personal information without their consent), they should contact us at: service@courdutonnelier.fr.

Updates or Changes to this Privacy Policy We reserve the right to periodically modify or revise the Privacy Policy; material changes will take effect upon posting of the revised Privacy Policy. The most recent revision will be available in the “Last Modified” section. Your continued use of the Platform following notification of these changes on our website constitutes your acknowledgement and acceptance of such changes and your consent to be bound by them.

Contact Us If you have any general questions about the Site or our collection and use of information about you, please contact us at: service@courdutonnelier.fr.

Cour du Tonnelier 84a Grand’rue 67330 Bouxwiller

Last modified: 11/10/2018